Office Hours:

Our office is open Monday to Friday, 8:00AM to 5:00PM. If you should have a medical emergency after hours, please contact our office at (214) 544-9887 and the answering service will contact our Physician. Medication refills are not handled after 3:00pm or on holidays or weekends and are not considered a medical emergency.

 

Insurance:

We will file an insurance claim with your insurance company. However, your deductibles and co-payments/co-insurance payments are expected at the time services are rendered. In order to file your insurance claims appropriately, we ask that you keep our office informed of any insurance or address changes during your course of treatment. If you are insured under an HMO, MC, POS or EPO policy, it is your responsibility to obtain a referral from your primary care physician for your initial visit.

 

Work Related Injuries:

It is your responsibility as the employee to provide the Injury Status Report to your employer. Failure to do so may result in claim denial and/or loss of benefits. We will provide information to the Case Manager or Adjuster, including treatment plans and appointment compliance reports.

 

Appointments:

There is a $25.00 missed appointment fee. It is your responsibility as the patient to contact the office 24 hours before your appointment if you need to cancel or reschedule your appointment.

 

Forms:

FMLA, Disability, Ect: Forms will be completed within 5 business days. There is a minimum charge of $25.00 payable to the office due at the time the forms are dropped off at the office.

 

Prescription Refills:

Medication refills are done only during regular office hours. Refills are not addressed after 3:00pm or on holidays/weekends. It may take up to 2 business days for your request to be handled. For more infromation regarding prescription policies, please see our medication policies page.

 

Medical Records:

This service may take up to 7 business days to be completed. There is a minimum charge of $25.00 for this service. Records to other physicians are done free of charge.